Santander down: Thousands of customers left in anger after online banking crashed in reported outage

THOUSANDS of Santander customers were left furious after their online banking crashed.

The Spanish bank has yet to fix the problem, preventing users from accessing their money online.


Thousands of Santander customers have reported issues while using their online banking

Customers started reporting a problem with their online banking service at 7.45pm tonight, according to Down Detector.

At 8:45 p.m., nearly 1,400 people had filed a complaint.

According to the site, 50% of reported issues relate to Santander’s Mobile Banking app and 43% to its online banking system.

Santander said he was investigating the matter “urgently”.

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“We are aware that some customers are having problems accessing our services,” the bank’s UK company tweeted.

“[We] are investigating the matter urgently.

“We are sorry for the inconvenience and will provide further updates shortly.”

For one customer, the problem means she won’t be able to feed her children because she can’t pay for her online grocery store.

“I need to authorize a payment for my online grocery store. Two kids to feed…it’s okay!” Kerry Farquhar tweeted.

“My card is also declined.”

“So I can’t pay for my online purchases tonight because I can’t access the app to check out,” another said.

“Time to move banks had enough of this ‘service’,” another wrote.

“It’s so often isn’t it! I think the same thing,” lambasted a third.

Ruby Khan said: “I need to transfer my mortgage payment. This is ridiculous. I can’t log in to transfer this.”

Lauren Brooks posted: ‘Sorting this – I have a baby without baby milk and the store closes at 11pm!’

It comes months after the bank suffered a massive outage that left customers stuck in their accounts for hours.

More than 1,000 members were unable to log into their accounts through online banking and mobile apps as of 5:30 a.m. on Nov. 22, according to Downdetector.

More than half of customers reported problems connecting to their mobile banking account, 24% could not access their online banking account, and 23% had problems connecting to the mobile app.

Angry customers have taken to social media to complain about the service crisis, with many unable to make bank transfers or check their balances.

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One said, “What’s wrong with the app? Can’t connect.”

Another tweeted, “When will your app be fixed?”, while another commented, “Why is your app constantly crashing with [me] get stuck on the loading screen then [it] to crash !”

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