Out-of-State VyStar Customer Experiencing Account Access Issues

Benivia Sapp and her family moved from Jacksonville to Knoxville and reported problems connecting to the VyStar website.

JACKSONVILLE, Fla. — Benivia Sapp has had a turbulent few weeks.

Around the same time VyStar first reported issues with its online and mobile banking, it planned to move from Jacksonville to Knoxville.

“We think our money is just being held hostage by VyStar. We would really like to be able to complete all business transactions and close all of our accounts,” she explained to First Coast News.

If the move wasn’t stressful enough, she says in the middle, she received a fraud alert on her VyStar credit card.

“I am unable to determine what portion of the card balance was fraudulent and what portion was not because the rep on the phone, she did not have access to help me with this,” he said. she declared.

Sapp is a disabled veteran and her VyStar accounts are linked to her VA benefits. His mother also receives benefits from her late husband and cannot make internal transfers between online accounts.

She’s waited hours to talk to someone on the phone to no avail, and her bills are due.

“We can’t pay them because we can’t transfer money or talk to anyone on the phone to get those VyStar bills paid. So the money is there but we can’t access it,” said Sapp.

VyStar sent an email to customers on Tuesday explaining viewing account balances, scheduling and paying bills, and making external transfers are available, but internal transfers, viewing full transaction history and the use of the mobile application is still not available.

Sapp’s frustrations have reached the point where she is considering returning to Jacksonville to close her accounts.

“I don’t know what other options VyStar leaves us right now,” she said.

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