Customer of popular money transfer app warns of possible scam

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MEMPHIS, TN (WMC) – Roderick Duncan is a local chef who said he was scammed when he called what he believed to be a customer service number he found online for Cash App – a digital money transfer merchant.

He said he was trying to help his mother who was having trouble using her Cash App debit card.

After providing his login details, Duncan realized that something was wrong when his account was locked out and emptied.

The Memphis Police Department said it had not received any recent reports of economic crime regarding Cash App, but cautioned against providing login or password information over the phone.

Cash App is licensed by Square Inc. with the Better Business Bureau. It is an accredited company rated A +, but has more than 1,700 complaints.

In 2016, a BBB alert warned of a phishing scam involving customers’ bank accounts.

The Cash App customer service number that Duncan called no longer works and searching for a number only resulted in an email support page.

The BBB reminds customers that popular apps are often the target of scammers.

“I don’t know if it was Cash App, but they have everything affiliated with Cash App. I think Cash App should at least let people know that this is a scam and that they are trying to affiliate with us, but it’s not us, and they don’t even have it. done, ”Duncan said.

After WMC Action News 5 investigation, a resolution was found between the victim and Square Inc., which released this statement about the incident:

“We are always working to protect our customers, which includes educating them about phishing scams. We remind customers that currently (1) the Cash App team usually communicates via email; (2) e- mail will come from a cash.app, square.com, or squareup.com address; and (3) the Cash App team will never solicit a customer’s PIN or login code outside of the app. more information, we encourage customers to visit our website.

Copyright 2018 WMC Action News 5. All rights reserved.


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